FAQ

Watering Zone serves both home gardeners and landscaping professionals across the globe (excluding some Asian and remote regions). Whether you’re looking for a simple garden hose or installing a complete underground sprinkler system, we offer premium irrigation solutions to meet your needs.

We combine expert knowledge of irrigation systems with efficient delivery and excellent customer service. From our roots in Aberdeen, we’ve built a delivery network that reliably handles everything from delicate micro sprays to sturdy underground sprinkler valves, ensuring your garden projects stay on track.

Our extensive range includes:

• Above Ground and Underground Sprinklers
• Drip Irrigation systems (kits, emitters, tubing, fittings)
• Garden Hoses and Connectors
• Hose Reels and Nozzles
• Rain Barrels
• Sprinkler System Parts and Timers
• Specialized Irrigation Tools

Our products are designed for different garden sizes and watering needs. For small gardens or precise watering, drip irrigation systems are ideal. For larger areas, sprinkler systems provide better coverage. If you need assistance selecting products, our Aberdeen-based team is happy to help at [email protected].

Yes! We offer drip irrigation kits that include all necessary components for easy installation. For underground sprinkler systems, you can purchase all parts separately or consult our team for guidance on creating a complete system.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption to protect all payment transactions. We never store your full payment details on our servers.

Orders are processed quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to modify or cancel your order. We’ll do our best to accommodate your request.

We offer two shipping methods:

1. Standard Shipping: £12.95 via DHL or FedEx (10-15 days after dispatch)
2. Free Shipping: For orders over £50 via EMS (15-25 days after dispatch)

After processing your order (1-2 business days), delivery typically takes:

• 10-15 days for Standard Shipping
• 15-25 days for Free Shipping

These times may vary slightly depending on your location.

Yes, we ship worldwide except to some Asian and remote regions. Our carriers are selected for their reliability in handling irrigation products to various climates.

Yes! For Standard Shipping via DHL or FedEx, you’ll receive real-time tracking information. For Free Shipping via EMS, tracking may be available depending on your location.

We want you to be completely satisfied. If any item doesn’t meet your expectations, you have 15 days from receipt to initiate a return. This applies whether it’s a nozzle that doesn’t fit your system or a rain barrel that arrived with minor damage.

Please contact our customer service team at [email protected] within 15 days of receiving your order. We’ll guide you through the straightforward return process and provide return instructions.

Once we receive and inspect the returned item, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Our friendly Aberdeen-based team is ready to help! Email us at [email protected] with any questions about our products, your order, or irrigation advice.

Our headquarters is at:
28 Rosemount Viaduct,
Aberdeen,
GB AB1R 4WU