At Watering Zone, we’re committed to helping your garden flourish, just as we’re committed to your complete satisfaction with our irrigation products. If you’re not entirely happy with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most new, unopened items within 15 days of delivery for a full refund. For opened items, we’ll offer an exchange or store credit provided they’re in resalable condition with original packaging.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened drip irrigation emitters and micro sprays
  • Custom-cut drip irrigation tubing
  • Used sprinkler nozzles and wands
  • Any product that has been installed or used in an irrigation system

How to Return an Item

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • The item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Dear Watering Zone Team,

I would like to return the following item(s) from my order #[Your Order Number]:

Product Name: [Product Name]

Quantity: [Quantity]

Reason for Return: [Reason]

I would prefer: [Refund/Exchange for [Product Name]]

Please advise on next steps.

Thank you,

[Your Full Name]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions. Please do not send items back without this authorization.

Step 3: Package and Ship Your Return

Securely package the item(s) in the original packaging if possible. Include a copy of your order confirmation or packing slip. Ship to:

Watering Zone Returns
28 Rosemount Viaduct
Aberdeen, GB AB1R 4WU

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service.

Refund Process

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved:

  • Timing: Refunds are processed within 5 business days after we receive your return
  • Method: Your refund will be credited back to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Appearance: Depending on your payment provider, it may take 3-10 business days for the refund to appear in your account

Exchanges

For exchanges of the same value, we’ll ship your replacement item as soon as we process your return. For exchanges of higher value, you’ll need to place a new order for the difference.

Damaged or Defective Items

If you receive a damaged or defective irrigation product (such as a leaking sprinkler valve or faulty drip emitter):

  1. Contact us immediately at [email protected] with photos of the damage/defect
  2. We’ll arrange for a replacement to be shipped at no additional cost
  3. You may be asked to return the defective item for quality control purposes

Watering Zone’s Guarantee

We stand behind our irrigation products as firmly as we stand behind our commitment to your garden’s success. If you have any issues with your purchase, our Aberdeen-based team is ready to help your irrigation system flow smoothly again.

For any questions about our returns policy not answered here, please contact us at [email protected].