At Watering Zone, we’re dedicated to helping your garden thrive with our premium irrigation solutions. Just as we’re committed to providing high-quality watering products, we’re equally devoted to ensuring your complete satisfaction with every purchase.

Shipping Information

We ship globally (excluding some Asian and remote regions) to bring professional-grade irrigation tools to gardeners worldwide.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Please note: Delivery times are estimates and may vary depending on destination and customs processing. Some remote areas may experience longer delivery times.

Returns & Exchanges

We want you to be completely satisfied with your irrigation products. If you’re not happy with your purchase, our straightforward returns process makes it easy to exchange or return eligible items.

Our Return Policy

  • Most new, unopened items can be returned within 15 days of delivery for a full refund
  • Opened items in resalable condition with original packaging may be exchanged or credited as store credit

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened drip irrigation emitters and micro sprays
  • Custom-cut drip irrigation tubing
  • Used sprinkler nozzles and wands
  • Any product that has been installed or used in an irrigation system

How to Return an Item

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • The item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Return Request Template:
Subject: Return Request for Order #[Your Order Number]

Dear Watering Zone Team,

I would like to return the following item(s) from my order #[Your Order Number]:
Product Name: [Product Name]
Quantity: [Quantity]
Reason for Return: [Reason]
I would prefer: [Refund/Exchange for [Product Name]]

Please advise on next steps.

Thank you,
[Your Full Name]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions. Please do not send items back without this authorization.

Step 3: Package and Ship Your Return

  • Securely package the item(s) in the original packaging if possible
  • Include a copy of your order confirmation or packing slip
  • Ship to: Watering Zone Returns, 28 Rosemount Viaduct, Aberdeen, GB AB1R 4WU

Important: Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service.

Refund Process

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

If approved:

  • Timing: Refunds are processed within 5 business days after we receive your return
  • Method: Your refund will be credited back to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Appearance: Depending on your payment provider, it may take 3-10 business days for the refund to appear in your account

Exchanges

  • For exchanges of the same value, we’ll ship your replacement item as soon as we process your return
  • For exchanges of higher value, you’ll need to place a new order for the difference

Damaged or Defective Items

If you receive a damaged or defective irrigation product (such as a leaking sprinkler valve or faulty drip emitter):

  • Contact us immediately at [email protected] with photos of the damage/defect
  • We’ll arrange for a replacement to be shipped at no additional cost
  • You may be asked to return the defective item for quality control purposes

Watering Zone’s Guarantee

We stand behind our irrigation products as firmly as we stand behind our commitment to your garden’s success. If you have any issues with your purchase, our Aberdeen-based team is ready to help your irrigation system flow smoothly again.

For any questions about our shipping or returns policy not answered here, please contact us at [email protected].