Welcome to Watering Zone! These Terms and Conditions govern your use of our website (wateringzone.com) and all purchases made through it. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

1. About Watering Zone

Watering Zone is a specialist provider of premium irrigation solutions, offering products ranging from drip irrigation systems to underground sprinklers. Our company is registered at 28 Rosemount Viaduct, Aberdeen, GB AB1R 4WU.

2. Website Use

2.1 Eligibility

To place orders through our website, you must:

  • Be at least 18 years old
  • Have legal capacity to enter into binding contracts
  • Reside in a country we service (excluding certain Asian and remote regions)

2.2 User Responsibilities

When using our website, you agree to:

  • Provide accurate and complete information
  • Not use the site for any unlawful purpose
  • Not attempt to gain unauthorised access to our systems
  • Not interfere with the site’s operation

2.3 Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

3. Products and Services

3.1 Product Descriptions

We strive to ensure all product descriptions are accurate, but we cannot guarantee that every detail is perfectly precise. Product colours may vary slightly from website images due to monitor settings.

3.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place your order, we will notify you and either cancel that item or offer a suitable alternative.

3.3 Professional Use

While our products are professional-grade, we recommend consulting with an irrigation specialist for complex system designs. We are not liable for improper installation or use of our products.

4. Ordering and Payment

4.1 Placing Orders

When you place an order, you are making an offer to purchase which we may accept or decline at our discretion. Order acceptance occurs when we send your order confirmation email.

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors, even after order confirmation.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You must have authorisation to use your chosen payment method.

4.4 Order Processing

Orders are typically processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping (£12.95): Via DHL or FedEx, delivered within 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, delivered within 15-25 business days after dispatch

5.2 Delivery Areas

We ship globally except to certain Asian and remote regions. Some destinations may have longer delivery times due to customs processing.

5.3 Delivery Issues

If your package appears damaged upon delivery, please refuse it or note the damage with the carrier. For missing or delayed shipments, contact us at [email protected] within 7 days of expected delivery.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for:

  • New, unopened items (full refund)
  • Opened items in resalable condition with original packaging (exchange or store credit)

6.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened drip irrigation emitters and micro sprays
  • Custom-cut drip irrigation tubing
  • Used sprinkler nozzles and wands
  • Any product that has been installed or used

6.3 Return Process

  1. Email [email protected] within 15 days with your order details
  2. Wait for our Return Merchandise Authorization (RMA)
  3. Ship items to: Watering Zone Returns, 28 Rosemount Viaduct, Aberdeen, GB AB1R 4WU

Return shipping costs are the customer’s responsibility unless the return is due to our error.

6.4 Refund Processing

Refunds are processed within 5 business days after we receive your return. The refund will be credited to your original payment method and may take 3-10 business days to appear in your account.

7. Warranties and Liability

7.1 Product Warranties

Most products come with a manufacturer’s warranty. Please check individual product documentation for details. Our guarantee covers defects in materials and workmanship under normal use.

7.2 Limitation of Liability

Watering Zone shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Losses resulting from improper product use or installation
  • Events beyond our reasonable control (e.g., natural disasters)

Our total liability for any claim shall not exceed the purchase price of the relevant products.

8. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to These Terms

We may update these Terms periodically. The current version will always be available on our website. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

11. Contact Us

For questions about these Terms or our products, please contact:

Watering Zone
28 Rosemount Viaduct
Aberdeen, GB AB1R 4WU
Email: [email protected]

Thank you for choosing Watering Zone for your irrigation needs. We’re committed to helping your garden thrive while providing excellent customer service at every step.